Pricing Philosophy
Simple, transparent structures—aligned to SLAs and outcomes, not surprises.
Our Approach
How we keep pricing straightforward
Complete Transparency
Every quote includes itemized costs—circuit MRC, equipment, installation, support tiers. No vague "professional services" line items or hidden charges discovered later.
SLA-Aligned Pricing
Higher uptime guarantees and faster response times require better infrastructure and dedicated resources—pricing reflects real operational costs, not arbitrary markups.
No Surprise Fees
Installation costs, activation fees, and contract terms are specified upfront. We don't add surprise charges for basic support, monitoring, or routine maintenance.
Consolidation Benefits
Bundle connectivity, security, and managed services to reduce vendor management overhead. Volume discounts for multi-site deployments with single contract and billing.
Predictable Monthly Costs
Fixed MRC for circuits and services with clearly defined overages policies. No usage surprises—burstable bandwidth and metered services have explicit rate cards.
Fair Contract Terms
Standard 36-month terms for infrastructure investments, but we'll work with you on shorter commitments or month-to-month for specific services when it makes sense.
Value Drivers
What influences cost
Service Level Requirements
99.9% uptime is cheaper than 99.99%—the extra nine requires redundant paths, diverse routing, and premium carrier relationships. We help you balance cost against actual business risk.
Geographic Coverage
Dense metro areas have more carrier competition and lower per-mile costs. Rural or remote locations require longer circuit builds and specialized transport—we're transparent about these realities.
Bandwidth & Scalability
Committed bandwidth vs. burstable capacity affects both cost and architecture. We design for your actual usage patterns, not worst-case theoretical maximums that drive unnecessary spending.
Support & Response Time
24/7 NOC with 15-minute response costs more than business-hours support with 4-hour SLA. Choose the support tier that matches your operational requirements and risk tolerance.
Managed vs. Self-Service
Fully managed services include monitoring, patching, and operations. Self-service options provide infrastructure with you handling day-to-day management—lower MRC, more internal responsibility.
Contract Length & Volume
Longer commitments and multi-site deployments unlock better pricing. We amortize installation costs and secure volume discounts from carrier partners—savings passed to you.
What's Included in Standard Services
24/7 NOC Monitoring
All circuits and managed services include continuous monitoring with automated alerting—no extra "monitoring fee" for basic visibility.
Incident Response
Ticket-based support with defined SLAs based on service tier—standard response times included in monthly cost, premium tiers available.
Routine Maintenance
Scheduled maintenance windows for updates and non-emergency changes—no per-ticket charges for planned work within scope.
Performance Reporting
Monthly reports showing availability, latency, and utilization metrics—basic reporting included, custom dashboards available for managed service tiers.
Customer Portal Access
Web portal for ticket submission, invoice access, and circuit information—no licensing fees for portal usage or basic integrations.
Standard SLA Credits
Automatic service credits for SLA breaches on uptime and latency—credits applied to next invoice, no claim process required.
How We're Different
No Bait-and-Switch
The quote you receive is the price you pay—no retroactive "corrections" or mysterious fees added after contract signature. If costs change materially during design, we discuss before proceeding.
Competitive Without Lowballing
We price to be competitive while delivering sustainable service quality. Unrealistically low quotes often hide poor SLAs, limited support, or oversubscribed infrastructure.
Clear Scope Documentation
Every proposal specifies exact inclusions and exclusions—equipment models, support hours, response times, maintenance windows. You know what you're buying.
Honest About Limitations
If we can't meet your requirements at your budget, we'll say so upfront—not promise the impossible and under-deliver. We'd rather lose a deal than damage a relationship.
Want ballpark numbers?
Send an address and bandwidth target—we'll provide a quick range and timeline within 24 hours. No sales pressure, just real numbers to help with your planning.
Ready to get started?
Talk with our team about the right design, timeline, and pricing for your needs.